Legal

Privacy Policy

Last Updated:

Smart Industrial Pty Ltd (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who interact with us, including visitors to our website (www.smartindustrial.com.au). This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, as well as information automatically collected through your use of our website.

A. Information We Collect

When you contact us through our website, sign up for newsletters, or engage with us in other ways, you may provide us with information such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Any other information you choose to provide in your communication with us

B. Automatically Collected Information

When you use our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on each page
  • Referring website or search terms

This information helps us improve the functionality and user experience of our website.

How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide requested information
  • Improve our website’s functionality and user experience
  • Send promotional emails or updates (if you have opted to receive them)
  • Conduct analytics and improve our services
  • Ensure compliance with applicable laws and regulations

Disclosure of Personal Information

We may share your personal information with:

  • Third parties where required by law or necessary to protect our rights, privacy, safety, or property
  • Service providers who assist us in website operation, email delivery, recruitment software, or analytics
  • Clients, where you are a candidate and have agreed to be put forward for a role

Overseas disclosure

Some of the service providers we use store or process information outside Australia. These include our website host (Vercel, United States), sales and marketing tools (Google and Meta, United States; Apollo.io, United States), workflow automation (Zapier, United States) and video messaging (Sendspark, United States). Our recruitment database (JobAdder) is hosted in Australia. Where we disclose personal information overseas we take reasonable steps to ensure the recipient handles it in a way consistent with the Australian Privacy Principles.

Direct Marketing

We may contact you by email, phone, SMS or LinkedIn about our labour hire, recruitment and training services where you have given consent, where we have an existing business relationship with you, or where your work contact details are published and the message relates to your role. Every marketing message identifies Smart Industrial and includes a way to opt out. You can opt out at any time by using the unsubscribe link in any email, replying "stop", or emailing admin@smartindustrial.com.au. We act on opt-out requests within five business days and keep a record so you are not contacted again.

Candidates and Workers

If you apply for work with us, we collect the information in your application and anything you provide during screening: identity and right-to-work documents, licences and tickets, qualifications, references, police and medical check results where required for a role, and your work history. We use it to assess your suitability, place you with clients, meet our legal and safety obligations, and keep in touch about work. We only share your details with a client when you have agreed to be put forward.

Cookies and Tracking Technologies

Our website uses a small number of cookies. Essential cookies make the site work and remember your cookie choice. With your consent, we also use analytics cookies (Google Analytics) to understand how the site is used, and advertising cookies (Google Ads and Meta) to measure our advertising. Analytics and advertising cookies are off until you choose "Accept all" in the cookie notice; choosing "Essential only" keeps them off.

You can change your choice at any time by clearing this site's data in your browser, which brings the cookie notice back, or by adjusting your browser settings to refuse cookies. Refusing essential cookies may limit the functionality of the website.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Despite these efforts, please be aware that no data transmission over the internet can be guaranteed as 100% secure.

Links to Other Websites

Our website may contain links to third-party websites. We do not control, and are not responsible for, the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

How Long We Keep Information

Enquiry and quote details are kept for as long as we have a business relationship with you and for up to seven years afterwards to meet our record-keeping obligations. Candidate records are kept while you remain registered with us; you can ask us to close your file at any time, and we will delete or de-identify it unless the law requires us to keep it (for example, employment and payroll records). Website analytics data is retained for no more than 14 months.

Complaints

If you believe we have mishandled your personal information, email admin@smartindustrial.com.au with "Privacy complaint" in the subject line. We will acknowledge your complaint within five business days and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details provided below. We may require verification of your identity before processing your request.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our data practices.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact us at:

Smart Industrial Pty Ltd
1 Watson Road
Padstow
Sydney, NSW, Australia
Email: admin@smartindustrial.com.au
Phone: 02 7813 4761